Northridge integration guide

How to send an application manually

Select ' send to lender ' in the top right corner of an application.

• A quote will only show once any outstanding criteria have been met
• If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application

• Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
• When you select a link, a window will appear where you can fill in the missing information
• Once the missing information has been filled in, the link will disappear from the list

Sending to lender

• Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
• Payments shown are calculated based on the rate selected during the application

• In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
• The finance application will return with approval, decline, filter or error

Check Status 

• If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'

• Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
• The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
• Northridge will generate a reference number and quote applied for when they send a response

Approved response

• Once an application is approved, the status will change to approved in the activity feed
• Selecting 'View' on the 'Response' line in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps associated with decision timeframes.

• The approval information and conditions are recorded here
• Any proofs the lender requests are shown in the proposal conditions section
• Any updates performed or changes to the approval are recorded with each response timestamped and shown in order in the latest approval response
• URL links to the paper documentation can be found in the response section, along with the ability to request E-sign documents.
• The 'advance' in the response decision status condition is the approved amount of the primary loan only, there may be a higher overall amount of finance on the documentation, which will include products and negative equity

Lender approval information

• A lender approval is created showing a full breakdown of the quoted figures applied for. You should cross-check the conditions for any changes to the approved balance to finance or term, as the approval figures here do not consider the conditions.

• The approval is also shown in the 'Approvals' section of an application, and any manual edits can be made here.

Declined response

• If an application is declined, the status will change to declined in the activity feed
• Selecting the 'response' will show the information returned by the lender, with timestamps associated with decision timeframes

Updating the application

• In the 'Send to lender' section, Northridge will show as 'approved' with a timestamp of the approval date.

• If you change vehicle or finance figure information, selecting update will send through the revised application information and update the existing application reference. Any changes to personal information will show a 'send' button, which will send a whole new application through, duplicating it.
• You can manually create and update any further approvals in AutoConvert
• You can record a conversion in AutoConvert once the application has been paid out

Negative equity

• Northridge's definition and calculation of negative equity is:
  • All deposits + part exchange - settlement
• If this figure is negative, then this is negative equity
• Northridge will now fund negative equity, provided this is agreed and enabled via Northridge
• Negative equity gets split out on the documents along with VAPs as an additional loan amount

Value-added products for hybrid docs

• Each value-added product is treated differently by the lender
• Some product categories in AutoConvert are classified as VAPs by Northridge and will be split out on the documents as an additional loan amount
• Some are added to the cash price of the vehicle
• All other product categories or accessories stored in AutoConvert but not listed here can't be added to finance and cannot be submitted to the lender

• The minimum value of products allowed to be split out on a loan agreement is £249
• The maximum value of products allowed to be included in a loan agreement is £4,000 or 10% of the cash price of the vehicle, whichever is lower
• Any equity in the application will not reduce the requirement for the additional loan amount; this will reduce the amount required for funding on the main vehicle loan. Any products classed as VAPs will be split into the additional loan amount
• If there is a maximum advance condition, the max 10% of cash price rule still applies, as the car price has not been reduced, just the amount that the consumer can borrow
• The max 10% of cash price rule is based on the cash price submitted to the lender, so this may be the selling price of the car plus some add-ons that are added to the cash price as part of their definition of VAPs

Example figures calculation 

• Car price £10,000
• Add-ons that are then added to cash price (e.g RFL and Fuel) £200
• Products for additional loan (e.g GAP and warranty) £1,000
• Cash deposit £500
• Balance overall to finance £10,700

On documents, this would show:

• Main loan cash price (car price + add-ons) £10,200
• Main loan deposit £500
• Main loan balance to finance £9,700
• Additional loan (for products) £1,000

Accessing finance documents

• Once accepted, you can download the paper agreement document pack by selecting 'View' or 'Download'
• The documents are password-protected. The password is the three-letter dealer code that was used to submit the application
• Always select the latest response. This has a timestamped thread of application status and changes to the advance, term, etc.

Accessing the Distance E-sign documents

• Distance E-Signing is only possible if the lender confirms in the response with a 'Y'. If this is an 'N', paper documents must be completed. The lender cannot override the system rules to change this decision.
• You can get the E-sign link by selecting the 'Fetch/re-fresh' button. This is one-time use only. A refresh will be needed to generate a new link if another link is required.
• Selecting the 'Fetch/re-fresh' button will also automatically send an email to the consumer with a URL link, if this has been agreed between the retailer/broker and Northridge
• Selecting 'Open distance E-sign' will open e-sign in a new tab
• Selecting 'Copy link' will copy the URL to the clipboard, and you can then paste it into a communication to the consumer
• The E-sign URL is time-limited and single-use only. The E-sign will timeout after 15 minutes of inactivity

• There are security steps in place for the consumer to complete to gain access to the documents
• The 'Key features of the credit product' section of the document divides the main agreement and the additional loan amount, with a full repayment schedule for both elements
• The breakdown of what is included in the additional loan is also shown
• The names of the products are shown as they are in the application
• Negative Equity is shown in this additional loan amount

Customer has completed Distance E-sign

• You can check the status of the application in the approval response by manually selecting 'Check status'
• When the customer successfully completes their E-sign, it triggers a notification to AutoConvert, which automation can acknowledge. However, this is not automatic and requires a manual check to activate it.
• The automation trigger is 'lender update received' and the rule is 'update type equals EsignCompleted', you can then run whatever action you wish, e.g create task

If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk