How to send an application manually
Select ' send to lender ' in the top right corner of an application.
- A quote will only show once any outstanding criteria have been met
- If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application
- Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
- When you select a link, a window will appear where you can fill in the missing information
- Once the missing information has been filled in, the link will disappear from the list
Sending to lender
- Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
- Payments shown are calculated based on the rate selected during the application
- In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
- The finance application will return with approval, decline, filter or error
Check Status
- If the application is in 'pending verification' for a while, you can select 'Verify' next to 'Actions' in the 'Sent to Lender' section on the activity feed to manually verify it by completing a 'check status'
- Selecting 'Check Status' in the Lender response section of the main application view will manually call the lender to check for a status update. The automatic checks for updates will also still run.
- The latest status will be updated in the Sent to lender section next to 'Status' and will show any information you need to act upon to continue the application
Approved response
- Once an application is approved, the status will change to approved in the activity feed
- Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.
- The approval information and conditions are recorded here.
- All references, statuses and timestamps should match Oodle's Dealer Portal
Lender approval information
- When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
- You can only manually edit the approval via the 'Approvals' section.
Declined response
- If an application is declined, the status will change to declined in the activity feed
- Selecting the 'response' will show the information returned by the lender with timestamps associated with decision timeframes
Updating the application
- In the 'send to lender' section, Oodle will show as 'approved' with a timestamp of the approval date.
- If you change vehicle or finance figure information, selecting update will send through the revised application information and update the existing application reference. Any changes to personal information will show a 'send' button, which will send a whole new application through, duplicating it.
- You can manually create and update any further approvals in AutoConvert
- You can record a conversion in AutoConvert once the application has been paid out
Proceed step
- Once the application has been approved to the current stage of 'OFFER' (as seen in the lender response), it is possible to 'Proceed' with the application (via lender response).
- Selecting 'Proceed' accepts the offer and will enable the E-sign documents to be generated on Oodles Dealer Portal, ready for issue to the customer.
E-sign process
- You'll need to complete the E-sign process on Oodle's Dealer Portal
After E-sign completion
- Once the customer has completed the E-sign documents, the application will move to a Payout Status of In_Progress, which means Oodle are working through their verification checks for final sign off
- The status of the verification checks can be seen in the Verification Checks section of the response
- Automation can notify you when a consumer has completed their document signing.
- The automation trigger is 'lender update received' and the rule is 'update type equals ESignCompleted' and you can then run whatever action you wish, e.g create task
Payout of the application
- All verification checks must be completed before payout of the application; if any are outstanding, they must be addressed with Oodle via Dealer Portal
- Once Oodle has completed all the required verification checks, they will proceed to payout the application. This will then show as a current stage of 'Closed_Funded' and Payout Status of 'Complete'
If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk