How to send an application manually
Select 'Send to lender ' in the top right corner of an application.
- A quote will only show once any outstanding criteria have been met
- If a quote can't be shown because it needs more information, a collapsible section will appear next to the name of the lender in the 'Lenders' section of the application
- Selecting the text or the plus symbol on the right-hand side will open a list of links to the missing information
- When you select a link, a window will appear where you can fill in the missing information
- Once the missing information has been filled in, the link will disappear from the list
Sending to lender
- Once an application meets the lender's criteria, you can send it. The 'Send' button will appear on the left-hand side of the 'Lenders' section, next to the lender's name. Once sent, the button will change to show 'sent'.
- Payments shown are calculated based on the rate selected during the application
- In the Activity feed section of the application overview page, the sent status will display as 'pending verification' until a decision is made. The decision is not instant and may take a few moments to come through
- The finance application will return with approval, decline, filter or error
Approved response
- Once an application is approved, the status will change to approved in the activity feed
- Selecting 'View' next to 'Response' in the Sent to lender section will show the information returned by the lender. You'll be able to see timestamps linked to decision timeframes.
- The approval information and conditions will be shown in the 'Response View'. Correct figures are best checked within Close Brothers Motor Finance's point of sale system, as not all approval information is sent to AutoConvert.
- The proposal status changes timestamp each decision and timeframe by the lender
- The documents provided are timestamped, and when downloaded, they will open as a new tab or PDF
Approved response example
Proposed quotation
Proposed vehicle breakdown and approval conditions
Status change timestamps and documentation for download
Lender approval information
- When a lender approval is created, you can see a full breakdown of what has been approved in the 'Approvals' section on the application or by selecting 'View' next to 'Approval' in the 'Sent to Lender' section of the activity feed.
- You can only manually edit the approval via the 'Approvals' section.
Declined response
- If an application is declined, the status will change to declined in the activity feed
- Selecting the 'Response' will show the information returned by the lender with timestamps linked to decision timeframes.
Updating the application
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In the 'Send to lender' section, Close Brothers Motor Finance will show as 'approved' with a timestamp of the approval date.
- The update will then show in the activity feed back as 'Pending verification'
- If you select 'Verify' next to 'Actions' in the Sent to lender section, it will show the timestamp and a status of 'Amending'. This means the update is in progress with the lender. They will make a decision and change the status again after this.
Once the application is in an amending status, it cannot be updated or a duplicate proposal sent. The 'send' buttons will be unavailable, and a warning message will be displayed if selected.
- Documents available at the time of an update will remain as the previously approved documents
- Once the update has resulted in a new approval, the new documents will become available
- The timestamp against the documents matches the original approval, before amendments were made. The documents will not show the new updated figures.
E-sign process
For dealers
- The dealer needs to complete their section first. If you are the dealer, you can copy the URL into a new browser tab and start the signing process. If you are a broker, you can pass this on to the dealer.
- Selecting 'Check status' will allow you to get an update once the dealer has signed
- Once the dealer has signed, the consumer documentation becomes available and this can be sent to the consumer
- Two-factor authentication (2FA) securely logs the customer in. This is done by sending a code to the consumer's mobile phone number
For consumers
- Once the consumer has completed it, the check status will show the agreement to be completed in all areas
If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk