How to get the likelihood to finance percentage figure
- Select ' Send to Lender ' in the top right corner of an application
- Head to the Santander integration and click ‘Get Quote’.
Selecting ‘Get Quote’ will call the lender's API to complete a soft credit search and return a quote with a percentage likelihood of approval.
Eligibility - Likelihood to finance percentage
- Next to the 'Send' button on the left, an 'i' icon will appear. Selecting this will bring up 'Lender Tier Remarks'.
- Under 'Lender Tier Remarks', you'll find the likelihood to finance percentage and other information
- The soft credit check is valid for 30 days
- You need to make sure you inform the consumer of Santander's Privacy Policy and seek their consent for a hard credit search before submitting the complete application to the lender
- If there's any problem getting the likelihood information, it will show as errors under the 'Lender Tier Remarks' section
Sending a full application to Santander
If the consumer is happy with the quote, select 'Send' on the left side of the 'Send to Lender' section to submit the application to Santander.
Before submitting the whole application, make sure the consumer has been informed of the Privacy Policy and has given consent for a hard credit check.
Activity feed post submission information
Once the application has been sent to Santander, it will show a 'Pending verification' status in the 'Activity feed'. If the verify button is selected, the customer's pre-qualifications can be viewed.
Error or warning responses
- If there are issues with getting any information, they will be shown next to 'Eligibility Warnings' within the 'Response' section
- If an 'Insufficient Trace' warning is given, you should re-check the application and ensure that all consumer details are correct. Once updated, you should then resubmit the application.
- If the 'Insufficient Trace' warning is seen, it is more than likely that additional consumer proofs may be required to support the application
Managing the rest of the application
- If you change vehicle or finance figure information, selecting update will send through the revised application information and update the existing application reference. Any changes to personal information will show a 'send' button, which will send a whole new application through, duplicating it.
- Proofs, documents, etc, can all be handled in Santander Online (SOL)
- You can record a conversion in AutoConvert once the application has been paid out
If you need any more help, please raise a ticket on the AutoConvert system or email: support@autoconvert.co.uk