Your star rating represents the customer service you've given in the last 12 months.
Remember that all verified reviews influence your star rating.
My rating has increased
This means that over the last 12 months, you've got more positive reviews and have responded to them.
My rating has decreased
This means that over the last 12 months, you've either not responded to Autotrader reviews or have got more negative reviews than usual.
Get in touch with your account manager or learn how to improve your score.
Why has my star rating gone down to a zero?
Your star rating has gone down to a zero or 'no recent reviews' because you haven't taken any reviews in the last 12 months. It’s important to make reviews part of your everyday selling practice.