Advertising
- How do I cancel or downgrade my contract with Autotrader?
- How do I price my car as a dealer?
- Can I sell a vehicle privately, even though I have a monthly contract account with you?
- What is VIN spec data?
- How do I change the aspect ratio of a video for my advert?
- What is the Ad Spec for advertising our brand on Autotrader?
Deal Builder
- What are Buyer Preferences?
- What does the 'High intent' badge mean?
- What are Buying Signals?
- Why can't I see Buying Signals on my deals?
- What does the 'Vehicle saved' badge mean?
- What does the 'Local' badge mean?
Dealer Reviews
- What happens if my average rating drops below four stars?
- Why has my star rating changed?
- How do I opt out of getting email notifications for new reviews?
- Where will the Highly Rated award logo be shown on Autotrader?
- How does the DMCC (Digital Markets, Competition and Consumers) Act affect me?
- How can I tell whether a review was through Autotrader or Feefo?
Dealer Websites
- Can I put chat on a Dealer Website?
- Can I turn off chat on my Dealer Website but keep it on my Autotrader adverts?
- How do I edit the text under the Website Finance Calculator?
- How do I add and manage finance on my Dealer Website?
- How do I get reporting for my Dealer Website?
- Top tips to improve your Dealer Website
Data and Metrics
- What's changing with Portal Analytics?
- Why do I have a Price Indicator on my advert?
- How do I give my sales data to Autotrader?
- How does Autotrader value my stock?
- What is Retail Rating?
- How do I run a Retail Check report in Portal?
Live Chat & Text
- What's Basic Chat?
- Can I use a different chat provider on my adverts?
- How do I set up Live Chat or Text?
- How do I use Live Chat effectively?
- What is Live Chat?
- What is Chat Assist?
Market Extension
- What insights will I get from giving my sales data to support Market Extension?
- How can I understand my business' performance with Market Extension?
- How do I make the most out of using Market Extension?
- How will Market Extension help to improve my prominence in regions I already operate in?
- Do I need to offer home delivery if I sell with Market Extension?
- Will I get more leads with Market Extension?
Market Insight
My Account
- How do I add, edit or delete a user on my Portal account?
- How do I manage my call settings in Portal?
- How do I set up or edit 'Home Services' in Portal?
- How do I set up or edit my Retailer Store page in Portal?
- How do I download Microsoft Teams?
- How do I set up E-Billing?
Pay Per Click (PPC)
- Can I cancel a PPC boost?
- Can I change the name of my PPC campaign once it's live?
- Does PPC affect my package with Autotrader?
- Where can I see my PPC (Pay Per Click) adverts?
- Can I downgrade my budget for PPC (Pay Per Click) during the week?
- Is Pay Per Click (PPC) part of the premium package?
Vehicle Moves
- What additional costs are there for a dealer with Vehicle Moves?
- How much does it cost for Vehicle Moves as a logistic company?
- What's a fuel inclusive bid?
- Which dealers do Autotrader work with on Vehicle Moves?
- How do I cancel a job on Vehicle Moves as a dealer?
- Electric Vehicle guide for dealers and logistics for driven moves